On Saturday I made mention as follows of a new appointment 'A letter from the Fracture Clinic this morning saying I had an appointment for 11-February but I also have one for 5-February which doesn't seem to have been cancelled - I'll need to check with them on Monday.'
I rang the Fracture Clinic this morning and after 10 minutes waiting I was advised that, although the letter I had received on Saturday did not advise of a change in appointment, it was, in fact, a change of appointment; they don't, apparently, have the right template to say it is a change of appointment. The date on the letter is the same date I had received a phone call from an external agency asking me to confirm I was going to the 5-February appointment. So I now have an appointment for 11-February (some two months after the first one despite the advice that I needed to see the Fracture Clinic monthly!).
Why was I not surprised to receive a phone this evening at 18:20 asking me to confirm I would be attending the 11-February appointment - less than eight hours after agreeing I was going to the 11-February appointment.
Is it any wonder that the NHS is in such disarray?